Quality

Committed to Quality

Cursor Controls Ltd (CCL) is totally committed to understanding and meeting the quality needs and expectations of all our customers.

We have a long and proud reputation for delivering quality products and exemplary customer service. We have established a comprehensive quality assurance system that allows our company to meet all of the requirements of the ISO 9001:2008 quality assurance standard without exception.

Our quality assurance system focuses on the following principles:

Quality is the responsibility of every employee
Ethical workmanship and customer satisfaction are paramount
Products and services must be delivered on time and at the agreed upon price
Continuous improvement, innovation and training are vital to ensure that our customers receive World Class products and services and our employees stay in line with technology
Our management systems, practices, products, suppliers and employees must be continually measured in terms of performance. Performance indicators are used guide us to the area(s) in need of corrective action and review

The entire CCL team adhere to the spirit and intent of our quality policy, as well as the directives of its quality assurance manual and its supporting quality system documentation. We will continue to aggressively strive to ensure that customer satisfaction is achieved at all times, and in all areas of operation.

 

Certification, Standards and Approvals

ISO 9001:2008

ISO 9001:2008 sets out the criteria for a quality management system and is the only standard in the ISO family that can be certified to (although this is not a requirement).

The standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.

Using ISO 9001:2008 helps CCL ensure that customers get consistent, good quality products and services, which in turn brings many business benefits.

Checking that the system works is a vital part of ISO 9001:2008 and CCL perform constant internal audits to check how our quality management system is working. We also invite an independent certification body to verify that we are in conformity to the standard.

ISO-Certified-Co-Logo-Grey

Please contact CCL to request a copy of their ISO 9001:2008 standard.

 

MIL STD 810

MIL-STD-810 is a Military Standard that emphasizes tailoring equipment’s environmental design and test limits to the conditions that it will experience throughout its service life, and establishing chamber test methods that replicate the effects of environments on the equipment rather than imitating the environments themselves.

MIL-STD-810 addresses a broad range of environmental conditions that include: low pressure for altitude testing; exposure to high and low temperatures plus temperature shock (both operating and in storage); rain (including wind blown and freezing rain); humidity, fungus, salt fog for rust testing; sand and dust exposure; explosive atmosphere; leakage; acceleration; shock and transport shock; gunfire vibration; and random vibration.

The standard describes environmental management and engineering processes that can be of enormous value to generate confidence in the environmental worthiness and overall durability of a system design.

The standard contains military acquisition program planning and engineering direction to consider the influences that environmental stresses have on equipment throughout all phases of its service life. The document does not impose design or test specifications. Rather, it describes the environmental tailoring process that results in realistic material designs and test methods based on material system performance requirements.

Finally, there are limitations inherent in laboratory testing that make it imperative to use proper engineering judgement to extrapolate laboratory results to results that may be obtained under actual service conditions. In many cases, real-world environmental stresses (singularly or in combination) cannot be duplicated in test laboratories. Therefore, users should not assume that an item that passes laboratory testing also will pass field/fleet verification tests.

 

DO 160

DO-160, Environmental Conditions and Test Procedures for Airborne Equipment is a standard for environmental test of avionics hardware.

The purpose of these tests is to provide a controlled (laboratory) means of assuring the performance characteristics of airborne equipment in environmental conditions similar of those which may be encountered in airborne operation of the equipment.

The standard environmental test conditions and test procedures contained within the standard, may be used in conjunction with applicable equipment performance standards, as a minimum specification under environmental conditions, which can ensure an adequate degree of confidence in performance during use aboard an air vehicle.

The tests included in the DO160 standard are the following:

Standard Conditions, Temperature, Altitude, Temperature Variation, Humidity, Shock and Crash safety, Vibration, Explosion Proof, Waterproof, Fluids susceptibility, Sabnd & Dust, Fungus Resist, Salt & Fog, Magnetic Effect, Power Input, Voltage Spike, Audio Frequency Conducted Susceptibility Induced Signal Susceptibility, RF Emission & Susceptibility, Lightning Susceptibility, Icing, ESD and Flammability.

 

IEC 60945

In the early 2000s, the International Maritime Organization (IMO) adopted Electronic Chart Information and Display Systems (ECDIS) standards that electronic navigation systems must pass to be approved as a primary means of navigation.

All ECDIS providers must ensure that hardware is designed to operate in a marine environment and satisfy IEC-60945, a standard for maritime navigation and radio communication equipment and systems.

The IEC-60945 specification has four different product categories, depending upon the equipment’s location on board a ship, the: portable, protected, exposed, and submerged. For the purposes of an ECDIS system, the equipment is typically used on the bridge of a ship, which falls under the protected category. Test requirements for the protected category of the IEC-60945 specification include environmental, safety, and EMC parameters.

Several design elements must be taken into account to produce an instrument that meets the IEC-60945 requirements listed above, including:

 

CE Approvals

The CE mark is required for all new products which are subject to one or more of the European Product safety Directives. It is a visible sign that the manufacturer of the product is declaring conformity with all of the Directives relating to that product.

 

Patents

CCL have been granted the following patents for their trackballs:

 

Scope of Application

The quality system and associated procedures and processes, apply to all the activities of Cursor Controls Limited which are:

Design, manufacture and supply of electronic human interface devices for worldwide distribution to the industrial, commercial, consumer, medical, military marine & aviation markets.

 

Quality Policy

The purpose of the Quality Management System is to ensure that the products and services provided to the company customers consistently meet or exceed their expectations. The company operates a system that regularly evaluates its processes and customer needs, and has set quantifiable goals with plans in place to ensure that they are improved year on year.

It is the policy of Cursor Controls Limited to maintain, on a continual basis, an effectively managed Quality Assurance programme as defined in the ISO9001:2008 standard.

This will assure customers that the operations undertaken conform to the laid down procedures or disciplines of the company and will ensure that the customer’s needs and expectations are met.

The management of Cursor Controls Limited is firmly committed to the documented procedures and control systems of the company, and the total participation of all personnel is mandatory.

The Operations Manager is entrusted with the authority and responsibility for the control of the Quality Management System.

 

Legislation and Conduct

RoHS 2

CCL adheres stringently with ‘The Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (RoHS) Directive (2011/65/EU)’ which was transposed into UK law on 2 January 2013.

If a Certificate of Compliance is appropriate and required for your product please contact the CCL Team: +44 (0)1636 615600.

 

REACH

REACH is a European Union regulation concerning the Registration, Evaluation, Authorisation and restriction of Chemicals. It came into force on 1st June 2007 and replaced a number of European Directives and Regulations with a single system.

Cursor Controls have joined BOMcheck – the centralised, open-access substances declarations web database (www.BOMcheck.net). BOMcheck is an industry-wide initiative which is led by COCIR, the voice of the European Radiological, Electromedical and Healthcare IT industry. Members of the COCIR trade association include Siemens, Philips, GE, Agfa, Hitachi, Toshiba, IBM, Intel and Canon, amongst many others. BOMcheck is a regulatory compliance tool designed specifically to enable suppliers to provide declarations for REACH, RoHS and other restricted substances legislation. As such, we have informed all of our suppliers that we require them to join BOMcheck and list their compliance status, or provide us with a declaration that the parts they supply to Cursor Controls are REACH compliant.

As a business Cursor Controls is dedicated to ensuring all of their products comply with the REACH directive.

 

WEEE

WEEE Regulations 2013

The Waste Electrical and Electronic Equipment (WEEE) Regulations 2013 became law in the UK on the 1st of January 2014 and replaced the existing WEEE Regulations 2006.

The WEEE Regulations 2013 refers to the UK government’s interpretation of the EU WEEE Directive 2012/19/EU 2014 and the laws it places on the collection, recycling and recovery of electrical and electronic equipment (EEE) placed on the UK market by producer companies.

In 2012, the EU WEEE Directive was recast by the European Commission to enforce more ambitious WEEE collection and recycling targets on member states and granted tools to combat the illegal export of WEEE as well as removing further red tape, reducing the administrative burden on WEEE producers.

 

Conflict Minerals and Material Compliance

The Conflict Minerals rule is the latest in a list of material focused government regulations that are driving new customer requirements and supply chain concerns. Keeping current with the increasing pace of change in regulations, product designs, and suppliers, while ensuring that deadlines are met and costs are reduced is an enormous challenge that CCL takes very seriously.

There is Worldwide concern that metals mined in conflict countries may be making their way in to the electronics supply chain and that profits from the sale of such materials may be financing human rights violations Cursor Controls is committed to a policy that:

 

Export Compliance (including Anti-Bribery and Corruption)

Most countries in which we conduct business regulate the movement of products, services and data across their borders and we comply with all laws and regulations governing the import and export of our products, including, but not limited to: customs; tax; duty-free sales; country and company embargoes; restricted end uses; and anti-boycott requirements.

We recognise the company’s responsibilities for cross-border trade and follow the export, re-export and import requirements set by the countries in which we do business.

Our company standards also apply to agents or other representatives doing business for the company or acting on its behalf.

We do business on the basis of our product and service excellence and work hard to protect our product integrity. We are committed to doing business in an ethical manner and have a zero tolerance policy on bribery. We do not pursue business that will require us or any Group companies to engage in unethical or illegal practices and we will not accept business if it requires giving or receiving a bribe or kickback.

We comply with relevant legislation on bribery and corruption in the countries in which we operate. We only appoint third parties who can demonstrate that they comply with the principles of our code and conduct business with high standards of integrity.

 

Corporate Social Responsibility

At CCL we are committed to being a responsible business, both in how we work with our customers, distributors and suppliers but also in terms of how we contribute to the wider community and the world around us.

It is important to our employees to work for a socially responsible organisation and our approach therefore reflects our people.

In the Marketplace we ensure that we buy and sell responsibly helping drive positive change within industry.

For our People we provide the tools to enable personal growth and fulfilment for individuals and for the Company to work together to make a difference as a team.

For the Community we are actively involved in supporting and developing the local community wherever possible to make a lasting positive impact.

For the Environment we work hard to ensure that the negative impact our business has on the environment is minimised.

 

Can’t find what you’re looking for? Need more information or a customised solution?

Cursor Controls specialise in designing bespoke trackballs for all industries and are dedicated to meeting the specific demands of our customers.

Call us now to discuss on: +44 (0) 1636 615600 or complete our contact form